Operations Supervisor

Holy City Affairs is a luxury concierge company based in Charleston, South Carolina, specializing in curated guest experiences. We provide high-touch services designed to elevate every aspect of our clients’ stay, from seamless property support and personalized planning to exclusive local access. Our team is committed to delivering effortless, memorable experiences rooted in Southern hospitality and refined service.

This is a high-level leadership role for a driven, detail oriented professional who thrives in a fast paced, luxury hospitality environment and is confident managing both people and complex operations.

The Operations Supervisor serves as the primary in office supervisor and operational authority at Holy City Affairs. This role acts as the direct link between ownership and the internal team, with full accountability for daily performance, service quality, and team execution.

You will oversee all in-office functions, ensure flawless delivery across the booking lifecycle, and maintain the highest standards of luxury service. This position requires strong leadership, operational precision, and the ability to proactively identify and resolve issues before they impact the client experience.

• Oversee all in office staff, including Concierge, Vendor Relations, Itinerary, and Administrative teams
• Monitor staff performance and provide real time coaching and accountability
• Manage scheduling and staffing based on daily operational needs
• Oversee onboarding and training of all new team members
• Oversee the full booking lifecycle from intake through final invoicing
• Review and approve all itineraries, vendor confirmations, and invoices before client delivery
• Identify operational gaps and implement immediate solutions
• Proactively communicate all operational issues and escalations
• Serve as the main point of contact for staff questions and internal concerns
• Track and maintain accurate operational and performance metrics

• Strong knowledge of the Charleston, SC area (restaurants, attractions, neighborhoods, vendors, etc.) 
• Minimum 2-3 years of experience in operations, management, or team leadership
• Strong ability to manage multiple priorities with accuracy and efficiency
• Excellent written and verbal communication skills
• Experience holding teams accountable while maintaining a professional environment
• Proficiency with scheduling, booking, and administrative systems
• Highly organized with exceptional attention to detail
• Professional, polished, and client ready demeanor
• Commitment to excellence and high performance standards
• Must have reliable transportation 

• Minimum of 40 hours per week, in-office
• Up to 6 days per week based on business needs

The ideal candidate is a strong leader who thrives under pressure and takes full ownership of outcomes. You are highly organized, proactive, and solutions driven, with a keen eye for detail and a commitment to delivering flawless client experiences. You lead by example, hold high standards, and ensure that every aspect of the operation runs efficiently and seamlessly.

Work Location: In person (Charleston, SC)