HTC - Parts Manager 1

Job Summary:

The Parts Manager is responsible for supervising all activities relating to the management of the Parts Department including sales, purchasing, delivery, marketing, customer and vendor relationships, inventory control, administration, and personnel. Achieving profitable growth will be the primary objective.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Identifies, pursues, and maintains a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities.
• Performs necessary duties for the safe, efficient, and profitable operation of the Parts Department and accomplishes sales objectives by implementing sales plans and supervising sales staff.
• Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
• Responsible for the overall performance of the parts department.
• Trains employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
• Works to motivate all parts personnel to provide high levels of customer service.
• Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
• Recommends solutions to customer needs, based on customer interests.
• Maintains safe and secure environment by following safety and security standards and procedures, complying with codes.
• Identifies prospective customers by using business directories, following leads from existing clients, rental departments, and other internal salespeople, as well as your own lot and dealership check.
• Updates job knowledge by participating in educational opportunities; reading about new products.
• Develops, Implements, and maintains a system of inventory control and monitor accuracy.
• Communicates goals daily, weekly, and monthly with Parts Department.
• Influences faster cohesion between the parts department and other dealership departments.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities:

• Supervisory skills
• Mechanical aptitude and computer skills needed
• Must have knowledge of company and OEM products
• Ability to perform basic mathematics and calculate percentages
• Ability to read and understand parts catalogs, service manuals and schematics
• Ability to write customer orders
• Ability to listen and communicate with customers, employees, and co-workers
• Must have excellent verbal and written communication skills
• Certification of ability to operate a forklift is required

Education and Experience:

• A high school diploma and/or GED required. Combination of education, training or experience that provides the required knowledge, skill, and abilities
• Minimum of five years' experience in a Dealership and three years in management preferred

Supervisory Responsibilities:

• Responsibilities include, but are not Iimited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel: 

• A valid driver's license is required

Physical Requirements:

• Employee is required to stand, walk, kneel, squat, crawl, bend, and twist
• Employee may have to climb and/or lift to and over 50 pounds
• Visual requirements are constant
• Mobility of walking, standing, and bending is frequent
• Dexterity, hearing, and talking requirements are constant
• Visual ability to observe employees in the workplace, analyze operations and detect situations of concern

Work Environment:

• This position is in the office, warehouse, and shop area
• Employee is exposed to dirt, dust, heat, cold, noise and vibration, fumes and odors, wetness, and humidity, and sometimes darkness
• Due to the nature of the environment, employee is exposed to potential mechanical, chemical, electrical and fire hazards

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.