What are the responsibilities and job description for the TFR- College Intern position at HOLT Group?
Position Summary
The Rental Operations Intern supports branch operations by assisting with customer interactions, rental transactions, and equipment coordination. This role provides hands-on exposure to daily operations including sales support, logistics coordination, and customer service while contributing to overall branch performance.
Learning Objectives
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
The Rental Operations Intern supports branch operations by assisting with customer interactions, rental transactions, and equipment coordination. This role provides hands-on exposure to daily operations including sales support, logistics coordination, and customer service while contributing to overall branch performance.
Learning Objectives
- Understand equipment rental operations and lifecycle management
- Build customer service and communication skills
- Gain exposure to sales processes, contracts, and inventory coordination
- Understand logistics, dispatching, and equipment utilization
- Strengthen organization and problem-solving skills
- Understand how branch decisions impact revenue, utilization, and cost control
- Assist with customer interactions and inbound calls
- Support rental quotes, contracts, and transactions
- Coordinate equipment deliveries and pickups
- Maintain rental records and equipment availability data
- Assist with inventory tracking and cycle counts
- Collaborate with shop and operations teams
- Maintain organized and clean work areas
- Support sales team and customer needs
- Respond to customer inquiries
- Assist with dispatching and routing logistics
- Complete administrative support tasks
- Demonstrate professionalism and alignment with company values
- Maintain organization and attention to detail
- Communicate effectively with team members and customers
- Show initiative and willingness to learn
- Follow all safety policies and procedures
- 8–12 week duration (aligned with academic program)
- Supervised by Branch Manager
- Regular performance check-ins
- Currently enrolled in a college or university program or pursuing relevant professional experience
- Interest in business operations, customer service, or a related field
- Strong communication and organizational skills
- Ability to work in a fast-paced, team-oriented environment
- No travel is expected for this position
- This position involves extended periods in a stationary position; additionally, frequent movement inside in a warehouse environment
- This role frequently communicates with others, must be able to exchange accurate information in these situations
- Frequently moves product or equipment weighing up to 35 lbs.
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders or stairs
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
- This job is generally performed in a warehouse environment; in environmentally controlled conditions, operating a computer, manual dexterity, talking, hearing, and repetitive motion
- Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
- Frequently works at a fast pace with unscheduled interruptions
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.