Truck Account Coordinator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position:

• Provide back-end overflow call support for the Truck Account Administrator (TAA) team

• Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions

• As the technical expert, act as a consultant to fleet managers, service technicians, and other internal department personnel for complex escalations

• Reviews and issues non-standard purchase orders to ensure that the customer’s best interests are protected.

• Support the technical resource center by assisting customers and vendors as needed.

• Other duties as assigned

Education and/or Training:

• Four-year college degree or demonstrated equivalent experience as determined by department management.

• ASE or other industry certification preferred

Relevant Work Experience:

• Three to five years of experience in the automotive or transportation industry, with advanced technical knowledge

• Knowledge of ARI’s fleet management programs preferred

Planning/Organizing/Managerial Knowledge:

• Intermediate skill level in Microsoft Office applications, with emphasis on Excel

• Ability to organize and prioritize tasks and make appropriate decisions

• Problem solving skills

• Advanced analytic abilities to make independent decisions and justify the financial outcomes.

Communicating & Influencing Skills:

• Ability to interact and work with employees at all levels of an organization (internal or external) including business units and executive management

• Strong verbal and written communication skills

• Ability to explain complex concepts to non-specialists

• Ability to negotiate

Outputs:

• Answer overflow calls for the Truck Account Administrator team to provide direction for the TRC on TAA assigned accounts

• Provide administrative support to the Truck Account Administrator team when needed

• Work on client specific projects as assigned

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INDMISC

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.