Player Services Cage Cashier

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Develops a thorough understanding of player's club and remains current on all promotions and events.
• Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.
• Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.
• Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.
• Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.
• Serves as property ambassador and has solid overall knowledge of the property, including the casino.
• Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
• Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.

Requirements

• High School Diploma/GED. One year of prior work experience or equivalent combination of education and experience.
• Previous money handling experience preferred.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents such as safety rules and manuals.
• Must have the ability to perform basic math skills.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must have intermediate computer knowledge and be proficient in Microsoft Office applications and Server and Web-based systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Walking 20% of the time.
• Standing 80% of the time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. High Noise Level.