LEAD SURVEILLANCE AGENT

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

The Lead Surveillance Agent conducts covert surveillance across the casino property to protect company assets using video and audio monitoring systems. This role ensures the integrity of gaming operations, compliance with regulations, and adherence to company policies while supporting training efforts and promoting quality guest service.

• Monitor guests and team members throughout the casino

• Observe and record table games, electronic gaming devices, count room, and cage activities to ensure accuracy and integrity

• Review, document, and report surveillance footage and incidents as requested

• Identify and report policy violations, procedural breaches, and suspicious or illegal activity

• Capture photographs and video for incident documentation

• Assist the Surveillance Supervisor with training and development

• Maintain knowledge of Illinois Gaming Board regulations and internal controls

• Deliver professional internal and external guest service

• Follow all safety and security protocols

Requirements

• Must be at least 21 years of age

• High school diploma or equivalent; relevant work experience may be considered

• Minimum of one year of casino surveillance or gaming-related experience