What are the responsibilities and job description for the CONCIERGE HOST position at Hollywood Casino at Greektown?
WE LOVE OUR WORK.
$16.80 to $21.00
- Greet guests warmly and create a polished, professional arrival and departure experience.
- Manage reservations, waitlists, seating assignments, occupancy flow, and guest profile information using approved reservation or guest-management systems.
- Coordinate VIP accommodations, special occasions, membership/locker-related guest inquiries, and guest requests in partnership with lounge leadership.
- Monitor lounge pacing, seating availability, guest flow, and lobby presentation throughout service.
- Communicate effectively with servers, bartenders, managers, casino team members, and guests while following chain-of-command
- Maintain awareness of lounge offerings, cigar categories, beverage offerings, events, and membership or VIP programs, where applicable.
- Recognize repeat guests whenever possible and help build guest relationships through discreet, professional service.
- Assist with event execution, guest communications, and operational readiness before and during service.
- Uphold casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations.
- Maintain professionalism and composure in a smoking-permitted cigar lounge environment.
- Minimum 1–2 years of host, concierge, reservation, front desk, private club, fine dining, luxury hotel, casino, or comparable upscale hospitality experience preferred.
- Strong verbal and written communication skills with a polished, professional appearance.
- Ability to multitask, prioritize, and remain composed in a fast-paced casino-resort environment.
- Experience with OpenTable, Resy, SevenRooms, or comparable reservation/guest profile platforms preferred.
- Ability to follow verbal and written direction clearly and work within chain-of-command expectations.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
- Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
- Must be at least 21 years of age or meet applicable property requirements for the work area.
$16.80 to $21.00
Salary : $17 - $21