What are the responsibilities and job description for the IT Field Operations Technician position at Hollstadt Consulting?
Minnesota - Customer Support
Hollstadt Overview
Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.
Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Hollstadt Consulting and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel at any time.
Job Description
Title: IT Field Operations Technician
Location: Bayport, MN (5 days onsite, 8-4pm)
Contract Length: 12 months, contract for hire
Pay Rate: $37.20-$40.80/hour, depending on experience
POSITION PURPOSE
The Field Operations Technician is primarily responsible for performing end-user support duties that span a range of activities within the operations as well as provide work direction to the overall Field Operations Team. Duties would include installing or maintaining personal computer hardware and software utilizing hands on and remote resolution capabilities. The Technician also troubleshoots a multitude of issues which range from desktops, laptops, network, telecom, video conferencing, VolP, mobility and or infrastructure problems in an office and manufacturing environment
POSITION RESPONSIBILITIES
- Installs and configures personal computer systems
- Manages IT Incident queue and has the ability to work level I/II/III technician problems as needed
- Identify, evaluate, and validate new hardware and software opportunities for company benefits, with an eye on cost savings
- Knowledge with System Center Configuration Manager (SCCM) and its components; Install, configure, monitor, support, optimize, and administer
- Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and requirements
- Troubleshoot and support Microsoft Teams rooms and general AV functions (projectors, hubs, etc.)
- Create and maintain documentation for company Knowledge Base, as it relates to both end-users and IT Staff, using appropriate and effective communication techniques for both
- Performs on-site and remote desktop support of end users
- Other duties as assigned
DIRECTION OF OTHERS
This role takes direction from the Field Operations Product Owner or Manager
MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS
- Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment
- Operational knowledge of Active Directory and Organizational Units
- Understanding of networking principles
- Experience troubleshooting general AV (projectors, hubs, etc.) as well as Microsoft Teams rooms.
- Must be able to communicate and work effectively with others in and outside of the IT department
- Minimum of 4 years' relevant experience, supporting information systems operations
- 4 Years' experience in IT Relationship Customer Support
- 4 Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
Benefits Perks
Comprehensive Benefit Plan
Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between
Remarketing Process
Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.
Professional Development
Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).
401k Matching
One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.
Bonus Opportunities
We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we'll give you a $5,000 Longevity Award bonus Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we'll pay you $1,000
Ongoing Support & Networking
We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.
Salary : $37 - $41