Intake Specialist

Hollington Law Firm, LLC is a modern Colorado law firm focused on representing homeowners and property owners in construction defect, contractor dispute, and related property damage matters. We intentionally maintain a focused caseload so we can provide exceptional representation and personal attention to our clients.

Our firm operates using a hybrid, technology-forward model that combines virtual systems, automation, and modern legal technology with high-quality legal advocacy. We are a growing law firm gaining traction in the Colorado construction defect market and are looking for someone excited to grow alongside us.

We are building a modern plaintiff-side litigation practice from the ground up and are seeking a motivated professional who wants to be part of that growth.

We are seeking a highly organized, personable, and motivated Intake Specialist to serve as the first point of contact for prospective clients. This role is ideal for someone who enjoys building relationships, communicating with people during stressful situations, and helping guide potential clients through the intake process with empathy and professionalism.

The ideal candidate is proactive, tech-savvy, detail-oriented, and excited about contributing to the growth of a modern law firm. This is not simply a receptionist position. We are looking for someone who takes ownership of the intake process and helps create an exceptional client experience from the very first interaction.

This is a hybrid position based in the Denver metro area, with most work performed remotely.

• Manage inbound leads and prospective client communications by phone, email, text, and web inquiry
• Conduct initial client intake calls and gather relevant case information
• Maintain and update client records within Lawmatics and Clio
• Schedule consultations and assist with attorney calendaring
• Identify and organize relevant documents, photos, contracts, insurance information, and defect-related materials
• Follow up with prospective clients and maintain consistent communication throughout the intake process
• Assist with client onboarding and engagement documentation
• Help improve and streamline intake workflows and client communication systems
• Collaborate with attorneys and staff to ensure a smooth transition from intake to active representation

• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to communicate professionally and empathetically with clients
• Comfortable working independently in a hybrid/remote environment
• Strong technology skills and ability to learn new systems quickly
• Experience with Lawmatics and/or Clio is strongly preferred
• Prior legal intake, customer service, or consultative sales experience preferred
• Familiarity with construction defect or property-related legal matters is a plus, but not required
• Self-starter mentality with a desire to grow professionally alongside a growing law firm
• Commitment to professionalism, responsiveness, and client confidentiality

• Compensation range: $26–$32 per hour, depending on experience
• Performance-based bonus opportunities
• Flexible hybrid work environment
• Paid time off and holidays
• Opportunity for advancement as the firm grows

This position may begin on a part-time or reduced-hour basis and transition into a full-time role depending on performance, firm needs, and growth.

Hollington Law Firm values professionalism, initiative, accountability, and strong client communication. We are looking for someone who is excited about helping build a growing law firm and who takes pride in delivering an exceptional client experience.

To apply, please submit your resume and a brief cover letter describing your interest in the position and any experience with legal intake, Lawmatics, Clio, or client communication systems.