What are the responsibilities and job description for the Store Manager position at Hollie Ray Boutique?
Retail Store Manager - Hollie Ray @ Fifth Broad located in downtown Nashville, TN.
Key Responsibilities
Customer Experience & Service
- Lead by example in delivering warm, friendly, boutique-level customer service
- Provide personalized styling recommendations and product education
- Create meaningful connections with both local and out-of-town customers
- Ensure the sales floor remains welcoming, organized, and visually inspiring at all times — even during high-traffic periods
Sales Leadership & Team Coaching
- Actively drive sales by coaching team members on selling techniques and product features
- Monitor daily and weekly sales goals and motivate the team to meet or exceed them
- Provide real-time feedback, recognition, and support to sales associates
- Partner with leadership to execute sales initiatives, events, and promotions
Floor Management & Operations
- Oversee daily sales floor coverage and team deployment in a high-volume environment
- Support opening and closing procedures as needed
- Maintain strong product knowledge across all Hollie Ray categories
- Uphold the store’s visual standards
- Ensure operational flow remains smooth during peak shopping hours
Team Culture & Development
- Foster a positive, encouraging, and team-oriented work environment
- Lead with professionalism, enthusiasm, and accountability
- Help onboard and train new team members in customer experience and sales standards
- Serve as a liaison between store leadership and the sales team
Qualifications
- Previous retail leadership or keyholder experience preferred
- Passion for fashion, styling, and boutique retail environments
- Strong communication and interpersonal skills
- Proven ability to motivate teams and drive sales results
- Organized, proactive, and solutions-oriented
- Comfortable working in a fast-paced, high-traffic setting
- Availability to work flexible retail hours, including weekends and holidays
Benefits & Perks
- Up to 80 hours of Paid Time Off annually
- Generous employee discount across Hollie Ray
- Free employee parking on-site
Our Commitment
At Hollie Ray, we are dedicated to creating more than just a shopping trip — we create experiences. From personalized styling to genuine customer connections, our team plays a vital role in making every visit special.
This role is essential in leading that experience on the sales floor and continuing to grow our presence in one of the city’s most dynamic retail destinations.