Returns Specialist

Location: New Braunfels, TX
Business Unit: Simpson Race Products | Holley Performance Brands

Hourly Rate: Starting at $18.94

Schedule: Monday - Friday 7 am-4 pm  

Position Summary

The Returns Specialist is responsible for processing returned merchandise, evaluating product condition, supporting customers and dealers, and maintaining accurate inventory records. This role ensures returned products are received, inspected, documented, repaired when appropriate, and processed efficiently while delivering exceptional customer service. The ideal candidate is detail-oriented, organized, self-motivated, and comfortable working both independently and collaboratively in a fast-paced warehouse environment.

Essential Duties & Responsibilities

• Receive, inspect, and accurately process daily returned merchandise.
• Evaluate returned products for defects, damage, warranty eligibility, and compliance with company quality standards.
• Process returns, exchanges, credits, and inventory updates using internal systems.
• Maintain accurate documentation of return transactions, customer information, and product condition.
• Respond to customer and dealer inquiries regarding returns via phone and email in a professional and timely manner.
• Repackage merchandise for resale or redistribution by re-boxing, labeling, and preparing products for shipment.
• Perform minor repairs on helmets and other safety products following established procedures.
• Transfer inventory between warehouse locations and maintain accurate inventory records.
• Assist with annual dealer return programs, including processing palletized shipments and coordinating inbound returns.
• Generate shipping labels for outbound shipments and return labels for inbound merchandise.
• Operate warehouse equipment, including forklifts, elevator lifts, bailers, and other material-handling equipment, in accordance with company safety procedures.
• Develop and maintain knowledge of Simpson Race Products and related safety equipment to support customers effectively.
• Meet daily productivity, quality, and accuracy goals while working with minimal supervision.
• Maintain a clean, organized, and safe work environment.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in returns processing, warehouse operations, inventory control, shipping/receiving, or customer service preferred.
• Experience with inventory management systems or ERP software is preferred.
• Forklift certification or the ability to become certified is preferred.

Knowledge, Skills & Abilities

• Strong attention to detail with excellent organizational skills.
• Ability to work independently, prioritize workload, and manage multiple tasks effectively.
• Strong problem-solving and critical-thinking abilities.
• Basic computer proficiency, including experience navigating databases and Microsoft Office applications.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to learn technical product specifications and company policies.
• Commitment to workplace safety and quality standards.
• Ability to collaborate effectively with cross-functional teams while remaining self-directed.

Physical Requirements

• Regularly lift, move, push, and pull products weighing up to 50 pounds independently and up to 100 pounds with assistance.
• Frequently stand, walk, bend, kneel, reach, and climb throughout the workday.
• Ability to safely operate warehouse equipment and material-handling machinery.
• Work in a warehouse environment with varying temperatures and moderate noise levels.

Why Join Holley Performance Brands?

At Holley Performance Brands, our people drive our success. We offer a comprehensive benefits package beginning on your first day of employment, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance
• Paid time off and paid holidays
• Employee discounts on Holley Performance Brands products
• Discounts on travel, entertainment, and more
• Wellness programs and financial planning resources
• Opportunities for professional growth and career development

If you're looking for a hands-on role where attention to detail, customer service, and teamwork make a real impact, we'd love to hear from you.

Equal Opportunity Employer

Holley Performance Brands is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We celebrate diversity and are committed to fostering a workplace where every team member has the opportunity to thrive.