What are the responsibilities and job description for the E-Commerce Returns Coordinator position at Haifa Wholesale LLC?
We are looking for a reliable, detail-oriented E-Commerce Returns Coordinator to manage returned laptops, electronics, and related products from online marketplaces such as Amazon, Walmart, eBay, and other sales channels.
This role is responsible for receiving, inspecting, documenting, and processing customer returns, updating return information in company systems, coordinating inventory movement, and ensuring returned products are properly evaluated and categorized.
The ideal candidate should have an interest in electronics, laptops, and e-commerce operations, with strong attention to detail and the ability to accurately manage product information, serial numbers, accessories, and return conditions.
Key Responsibilities
* Receive and process returned products from customers and online marketplaces.
* Match returned items with order numbers, RMA numbers, SKUs, and serial numbers.
* Inspect laptops and electronics for physical damage, missing parts, incorrect items, or customer-related issues.
* Verify accessories including chargers, cables, adapters, manuals, batteries, and packaging.
* Perform basic functionality checks including power, charging, screen, keyboard, touchpad, ports, Wi-Fi, and general operation.
* Take clear photos of returned items, damages, serial numbers, and missing accessories for documentation.
* Grade returned products as sellable, open-box, used, repair-needed, defective, or scrap/parts.
* Update return status accurately in company systems, inventory software, and tracking sheets.
* Process return information across marketplace platforms and internal systems.
* Coordinate with warehouse and technical teams regarding repair, restocking, or disposition decisions.
* Assist with data wipe, factory reset, or Windows reset when required.
* Report repeated issues, wrong-item returns, serial number mismatches, damaged returns, or possible customer fraud.
* Maintain a clean, organized, and properly labeled returns processing area.
Qualifications
* Associate degree in Computer Science, Information Technology, Electronics, Business, or a related field preferred.
* Bachelor’s degree in a related field is a plus.
* Strong interest in electronics, laptops, computers, and e-commerce operations.
* Previous experience with returns, inventory, warehouse operations, or online marketplaces preferred.
* Basic understanding of laptops, chargers, accessories, and electronic products.
* Ability to accurately check serial numbers, product conditions, and item details.
* Comfortable using computers, spreadsheets, and inventory management systems.
* Strong attention to detail and organizational skills.
* Ability to lift and move boxes when needed.
* Reliable, punctual, and able to work independently.
Preferred Skills
* Experience with Amazon, Walmart, eBay, or other marketplace returns.
* Experience with inventory systems or warehouse management software.
* What We Offer
Full-time position
Stable work environment
How to Apply
Please send your resume and a brief description of your experience.
Job Type: Full-time
Benefits:
Paid time off
Education:
Associate (Required)
Experience:
RMA / Customer Service: 1 year (Required)
Work Location: In person, San Antonio, Texas