Front Desk Medical Receptionist/Patient Care Coordinator - Integrative Medicine

Medical Receptionist / Patient Care Coordinator

Holistic Medical Services | Atlanta, GA

$19-$24 per hour, based on experience and qualifications
Primarily Monday-Thursday and from 8:30 AM to 5:00 PM | Full-time position Preferred| Part-time considered

Make a Difference. Grow Together. Love What You Do.

Our mission is to bring purpose to every patient interaction, supporting the body’s natural ability to heal through personalized, integrative care that helps people feel heard, respected, and empowered to take an active role in their health and well-being.

At HMS, we believe healthcare should go beyond managing symptoms to understanding the whole person. Holistic Medical Services is an established, physician-led integrative medical practice led by Dr. Frank Matalone who brings decades of diverse medical experience. Our passion for functional and integrative medicine drives us to explore underlying causes and support the body through personalized, natural approaches to care. We’re seeking a Patient Care Coordinator / Medical Receptionist who shares our passion for holistic health and our mission or is eager to learn and sees this role as more than a job: a meaningful purpose. Exceptional patient care goes beyond answering phones and scheduling appointments; it means helping patients feel heard, supported, and genuinely cared for.

You’ll help patients feel informed and supported while keeping appointments, paperwork, payments, and communication organized. This is a hands-on role for someone who combines a welcoming and positive manner with accuracy, initiative, and dependable follow-through.

Why you may enjoy working here

• A daytime schedule: Primarily Monday-Thursday, with most Fridays and weekends off. Rotating working one Friday or Saturday per quarter (about every other 4 months)
• A professional setting with a personal touch: Patient care and responsibilities come first, with room for connection, laughter, and enjoying the people you work with.
• Meaningful patient relationships: Help patients navigate their care and become a familiar, welcoming part of their experience.
• Training and learning: Learn our systems, procedures, and services while developing your medical-office skills.
• A collaborative team: Work with friendly and warm colleagues who communicate openly, help one another, and take ownership of their responsibilities.
• Employee wellness perks: Eligible complimentary and discounted services and products at both our medical office and supplement store, subject to applicable policies and exclusions.

Join a supportive team with exceptional patient care, and a positive workplace culture. If you are passionate about helping others and want a role where your contributions truly matter, we would love to hear from you!

A Team That Stays
Most of our nurses and employees have been with HMS for years. We believe that speaks to the supportive team environment, meaningful patient relationships, and work-life balance we work hard to maintain.

Key responsibilities

The following summarizes the role’s primary responsibilities and is not an exhaustive list:

• Welcome patients and manage check-in, check-out, and required paperwork.
• Schedule and coordinate appointments accurately, following practice policies.
• Handle calls, messages, emails, and follow-up with professionalism and care.
• Explain scheduling requirements, office policies, and fees for physician-recommended services, referring clinical questions to the appropriate healthcare professional.
• Process payments, maintain accurate patient information, and complete daily administrative and closing tasks.
• Coordinate with clinical staff and protect patient privacy and confidential information.
• After training, assist the Business Director/Office Manager with administrative tasks and provide floating support.

Who will thrive in this role

We’re looking for someone who:

• Has a genuine interest in holistic, natural, or functional medicine and a desire to learn and grow with the practice.
• Comfortable balancing competing priorities while remaining composed.
• A clear communicator who works well with patients, colleagues, and management.
• Proactive and able to work independently after training, while knowing when to ask for guidance.
• Is highly organized, dependable, and pays close attention to details, particularly when handling patient information, scheduling, payments, and documentation.
• Someone who exercises sound judgment, ownership of responsibilities, and reliable follow-through without constant supervision or reminders.
• Understands the importance of treating patients and colleagues with kindness, respect, patience, empathy, and professionalism.
• Comfortable learning new systems, following established protocols, and receiving constructive feedback.

Technology, Accuracy & Initiative

Demonstrate strong computer literacy, including accurate typing, navigating Microsoft Office programs, and learning new software applications which you will be trained on. Complete digital tasks with attention to detail, and proactively contribute ideas and support to help the team and practice succeed.

Qualifications

• Experience in a medical office, healthcare, customer service, or administrative setting.
• Strong verbal and written communication skills.
• Computer proficiency, accurate typing, and the ability to learn new software.
• Experience with electronic medical records or practice-management systems is a plus.
• Ability to handle confidential information appropriately and follow established procedures.
• Excellent organizational and strategic multitasking abilities.

Prior integrative medicine experience is not required, but it is preferred and candidates with medical and functional office experience are considered first. We provide training for someone with the right foundational skills and a genuine willingness to learn.

Employee Perks & Work-Life Balance

While HMS does not currently offer traditional health insurance benefits, we provide nontraditional employee perks designed to support your well-being and work-life balance, including:

• PTO and designated paid holidays: Available to eligible employees following six month waiting period.
• Complimentary or discounted physician appointments, subject to applicable exclusions
• One complimentary IV therapy per month, subject to applicable exclusions
• Complimentary PEMF, hyperbaric chamber, and Biomat sessions
• Employee discounts at both HMS and our supplement store
• Hands-on training and professional development

We believe in supporting our employees both professionally, while creating a workplace where teamwork, growth, and a healthy work-life balance are valued.

If you are looking for a position solely as a temporary job or are not interested in natural healthcare, this may not be the right opportunity for you.

Schedule

This position is primarily Monday through Thursday, with rotating opening and closing schedules. Regular shifts generally begin at 8:15 a.m. or 9:30 a.m. and continue until 5:00 p.m. or earlier or later, depending on if you are the opener or closer. Enjoy daytime hours with no late-night shifts.

Rotating coverage on one Friday or Saturday approximately once every quarter (about every four months).

During the first month of training, the scheduled start time is generally 10:00 a.m. until management communicates a revised schedule. Training days and hours may vary.

Application & Communication Notice & Requirements

Please answer all required screening questions thoughtfully, completely, and in your own words. Authenticity matters, we want to hear directly from you about your experience, judgment, communication style, and interest in our practice. Please do not use AI to write or generate your responses. Applications with incomplete responses will not be considered.

Learn more about HMS:
Website: https://www.drmatalone.com/
Instagram: https://www.instagram.com/holisticmedicalservices/

We kindly ask that applicants refrain from calling our office regarding the position, as our team is dedicated to caring for our patients and managing daily clinical operations. If you have any questions about the position or application process, please feel free to contact our Business Director through Indeed Messenger, and she will respond when she is able or if you are selected to interview. Please be patient with hearing from our business as we are receiving a high volume of resumes and applications to thoroughly sort through. If you are considered for this position then someone from Holistic Medical Services (HMS) will contact you to schedule an interview.

Pay: $19.00 - $24.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Paid time off
• Paid training

Application Question(s):

• Describe a time you were responsible for completing several tasks without constant supervision. How did you stay organized?
• This position requires following detailed protocols for scheduling, patient forms, payments, and documentation. How do you ensure that tasks are completed accurately?
• Are you willing to undergo a background check?
• Are you able to work Monday - Thursday 8:30am - 5:30pm?
• Are you able to reliably drive to and report to work on time at 8:15am or 8:30am?
• What interests you about working in a holistic and integrative medical practice, and how would you demonstrate a commitment to providing a positive, compassionate experience for our patients?
• Have you professionally worked in a holistic, natural, functional, or integrative healthcare practice? This means a practice providing natural or complementary services such as vitamin and mineral therapy, supplements, nutrition, functional medicine, IV therapies, or similar services. If yes, briefly describe your experience.

Education:

• High school or equivalent (Required)

Experience:

• medical administration: 2 years (Preferred)
• holistic/natural medicine: 1 year (Preferred)

Work Location: In person

Salary : $19 - $24