Server/Bartender

General Summary
Providing a lasting first impression filled with the highest quality of hospitality service. It is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

Education/Experience
High school diploma or General Education Certificate is required.

Knowledge, Skills and Ability

• Must be able to read and speak English clearly.
• Must be able to multi-task effectively in a busy kitchen, restaurant, and public atmosphere.
• Must have the ability to apply appropriate resolution to stressful situations.
• Must read and understand the Employee Handbook.
• Must be able to follow policy and maintain professionalism in appearance and behavior.
• Must be of minimum age to serve alcohol in state of hotel operation.
• Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.
• Must be able to pass TIPS Certification Test in order to serve alcohol.

Duties and Responsibilities

• Know and live the mission and values of the hotel brand and company. Maintain a friendly and helpful demeanor at all times. Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Address guests’ service needs, assist individuals with disabilities, and thank guest with genuine appreciation.
• Directly responsible for guest satisfaction and event satisfaction scores related to F&B service, quality of food and presentation scores.
• Opening and closing duties including setting up/restocking necessary supplies and tools, cleaning all equipment and areas, locking equipment doors, etc.
• Set-up, stock, and maintain work areas.
• Take orders from customers, input orders into point of sale electronic system (ex: micros), follow-up with customers on quality, present bill, and process payment.
• Prepare food, coffee and other beverages, including alcohol.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklists.
• Know laws regarding sale, service, and consumption of alcoholic beverages. Enforce laws (ex: check Ids, do not over serve, etc).
• Be able to identify signs of guest intoxication and respectfully and professionally resolve situation (ex: serve food, no longer serve guest, order taxi – if not going to guest room, etc).
• Answer questions on menu selection. Upsell products and specials.
• Bus, clean and reset tables, and general clean food and beverage areas and other areas within the lobby and banquet space.
• Utilize dishwasher, as needed.

Duties and Responsibilities, Continued

• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Know and follow service recovery model. Report guest complaints to management.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Report any injuries or unsafe conditions to management.
• Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriate to concerns of others.
• Know and be able to execute Emergency Procedures.
• Complete opening and closing duties, as assigned. Complete the shift work Checklist as assigned.
• Must successfully complete education related to assigned duties and role; including TIPS and Serve Safe Training.
• Other duties as assigned.

Working Conditions
Public, business atmosphere, located in building in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to sit and stand for long periods of time.

Job Type: Part-time

Pay: $11.50 - $12.00 per hour

Benefits:

• Employee discount

Work Location: In person

Benefits:

Salary : $12 - $12