What are the responsibilities and job description for the Sales Coordinator position at Holiday Inn?
Position Summary
Must be an experienced and ambitious sales professional. Responsible for proactive as well as reactive sales efforts which will be accomplished through a combination of tele-prospecting and direct sales efforts. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Duties And Responsibilities
− Able to work a flexible schedule, be reliable and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.
− Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events.
− Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before they arrive.
− Ensure timely response to clients for all bookings with a maximum of 24 hours for all responses.
− Proactively identifies, qualifies, and solicits new business opportunities through account, market penetration and saturation.
− Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.
− Maintain monthly activity goals and revenue quotas.
− Establish site visits of model rooms. Conduct hotel tours and site inspections for potential customers.
− Secure the best sales opportunities for the hotel based on market conditions and hotel needs. Establish long-term relationships and commitments from negotiated accounts and group business.
− Use available tools to understand competitors' strengths and weaknesses and know how to sell against them.
− Effectively develop relationships within the community to strengthen and expand the customer base.
− Perpetuate enthusiasm and a spirit of sales throughout the hotel team by providing training and support related to understanding processes and requirements for doing business with key clients.
− Maintain records of all third-party client contracts to ensure timely renewal and rate negotiations, with the continuous updating and filing of new negotiations respectively.
− Work with various departments as needed to resolve Guest Relation issues, and minimize billing and service errors by proactively educating the team on client-specific needs.
− Create customer correspondence as required: sales agreements, proposals and thank you letters.
− Maintain a safe, secure and healthy work environment by following safety and security protocols.
− Handle all duties according to hotel policies, procedures, rules and standards.
Physical, Mental And Environmental Demands
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Must be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all office equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
− Must be able to travel from employer's site to customer site. Requires the physical ability to drive an automobile.
Skills, Educational Background, Experience And Basic Expectations
− High School Diploma or GED required.
− A team player, yet able to work independently.
− Previous Sales Experience Required.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.
Must be an experienced and ambitious sales professional. Responsible for proactive as well as reactive sales efforts which will be accomplished through a combination of tele-prospecting and direct sales efforts. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Duties And Responsibilities
− Able to work a flexible schedule, be reliable and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.
− Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events.
− Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before they arrive.
− Ensure timely response to clients for all bookings with a maximum of 24 hours for all responses.
− Proactively identifies, qualifies, and solicits new business opportunities through account, market penetration and saturation.
− Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.
− Maintain monthly activity goals and revenue quotas.
− Establish site visits of model rooms. Conduct hotel tours and site inspections for potential customers.
− Secure the best sales opportunities for the hotel based on market conditions and hotel needs. Establish long-term relationships and commitments from negotiated accounts and group business.
− Use available tools to understand competitors' strengths and weaknesses and know how to sell against them.
− Effectively develop relationships within the community to strengthen and expand the customer base.
− Perpetuate enthusiasm and a spirit of sales throughout the hotel team by providing training and support related to understanding processes and requirements for doing business with key clients.
− Maintain records of all third-party client contracts to ensure timely renewal and rate negotiations, with the continuous updating and filing of new negotiations respectively.
− Work with various departments as needed to resolve Guest Relation issues, and minimize billing and service errors by proactively educating the team on client-specific needs.
− Create customer correspondence as required: sales agreements, proposals and thank you letters.
− Maintain a safe, secure and healthy work environment by following safety and security protocols.
− Handle all duties according to hotel policies, procedures, rules and standards.
Physical, Mental And Environmental Demands
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Must be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all office equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
− Must be able to travel from employer's site to customer site. Requires the physical ability to drive an automobile.
Skills, Educational Background, Experience And Basic Expectations
− High School Diploma or GED required.
− A team player, yet able to work independently.
− Previous Sales Experience Required.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.