What are the responsibilities and job description for the Hotel Night Auditor position at Holiday Inn?
Overview
This position is an overnight from 11pm to 7am
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will be the first point of contact for guests arriving or departing during the night shift, providing exceptional guest services while maintaining the integrity of hotel records and security protocols. Your proactive attitude and hospitality expertise will contribute to creating a safe, welcoming environment for all visitors and staff.
Duties
- Welcome and assist guests during late-night check-ins and check-outs with professionalism and warmth
- Balance and reconcile daily financial transactions using POS (Point of Sale) systems, ensuring accuracy in billing and reporting
- Monitor security cameras, conduct routine patrols, and oversee safety procedures to safeguard hotel property and guests
- Respond promptly to guest inquiries, requests, or complaints, delivering outstanding customer service at all times
- Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts
- Maintain cleanliness and organization of front desk area, including handling guest luggage with care through manual handling techniques
- Assist with administrative tasks such as updating guest records, managing reservations, and coordinating with other departments
Experience
- Previous experience in hotel front desk operations or hospitality roles is highly preferred
- Multilingual or bilingual skills are a strong advantage for communicating with diverse guests
- Knowledge of POS systems, guest relations, and hotel management software is beneficial
- Experience with resort or hospitality environments enhances your ability to deliver exceptional service in a dynamic setting
- Familiarity with health and safety protocols such as CPR, first aid, and manual handling ensures preparedness for emergency situations
- Strong customer service skills combined with a positive attitude will help foster guest satisfaction and loyalty
Pay: $16.00 - $16.50 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, Job Training, Health InsuranceSalary : $16 - $17