Guest Service Agent/Front Desk DoubleTree by Hilton

As a Full-Service Front Desk Agent, you'll be the primary point of contact for guests, handling reservations, check-ins/check-outs, and providing exceptional customer service, while also managing phone calls, resolving issues, and ensuring a smooth and positive guest experience. Here's a more detailed job description:

Job Title: Full Service Front Desk Agent Department: Front Office Reports To: Front Office Manager Summary: The Full-Service Front Desk Agent is a vital role in providing a positive and efficient guest experience. This position involves managing all aspects of the front desk operations, including handling guest inquiries, processing reservations, and ensuring a smooth check-in and check-out process. The agent will also be responsible for resolving guest issues, answering phone calls, and maintaining a clean and organized reception area. Responsibilities:

• Guest Relations:
• Greet and welcome guests in a warm and professional manner.
• Provide excellent customer service, addressing guest needs and concerns promptly and effectively.
• Handle guest complaints and resolve issues in a positive and efficient manner.
• Maintain a positive and friendly demeanor at all times.
• Reservation Management:
• Process guest reservations accurately and efficiently, ensuring all details are entered correctly.
• Handle incoming phone calls and answer guest inquiries regarding reservations, amenities, and services.
• Manage and update guest profiles in the property management system (PMS).
• Check-In/Check-Out:
• Process guest check-ins and check-outs in a timely and accurate manner.
• Assign rooms to guests, ensuring that special requests are met whenever possible.
• Provide guests with information about hotel services, amenities, and local attractions.
• Front Desk Operations:
• Answer and manage incoming phone calls, directing them to the appropriate departments or individuals.
• Maintain a clean and organized reception area, ensuring that all necessary supplies are available.
• Assist with other front desk duties as needed, such as handling mail and packages.
• Other Duties:
• Make restaurant, transportation, or entertainment reservations for guests.
• Assist with coordinating events and conferences held at the hotel.
• Provide information about local attractions and events.

Qualifications:

• High school diploma or equivalent.
• Previous experience at least 3 years in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and property management systems (PMS).
• Ability to handle stressful situations calmly and professionally.
• Ability to work flexible hours, including weekends and holidays.

Skills:Customer Service, Communication (verbal and written), Problem-solving, Time management, Organizational skills, Computer proficiency, and Multi-tasking.

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 16 – 24 per week

Work Location: In person

Salary : $14