What are the responsibilities and job description for the Breakfast Attendant position at Holiday Inn?
Position Summary
A Breakfast Attendant assures the highest possible level of guest satisfaction by preparing and serving breakfast for the guests of the hotel. Strives to be a customer champion by giving excellent service, being attentive to guest needs and maintaining brand standards.
Duties And Responsibilities
− Able to work a flexible schedule and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Ability to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
− Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
− Promote positive guest relations by greeting guests in a pleasant and courteous manner; provides guests with information regarding local attractions and venues.
− Prepare and display breakfast items according to brand standards in a timely manner.
− Restock and replenish food items as needed during breakfast hours.
− Provide a clean, sanitary and inviting breakfast area for the guest. Bus and clean tables as needed using proper sanitization methods. Sweep floors as needed.
− Ensure proper food handling techniques and procedures are always practiced. Maintain a Food Handlers Certificate.
− Check food item quantities on a daily basis and communicate shortages without delay.
− Take biweekly inventory of all breakfast items and compare with hotel forecast to ensure proper stock. Assist management in ordering breakfast supplies.
− Receive and responds to guest comments and suggestions and pass these to the property management.
− Properly clean the breakfast area after closing.
− Follow the kitchen training standards for all kitchen duties and adhere to the cleaning checklists.
− Follow established health and safety procedures for using cleaning chemicals and equipment.
− Maintain a clean, safe, and hazard-free work environment by following safety and security protocols and complying with hotel policies and procedures.
− Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.
− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
− Follow supervisor directions and work independently with minimal supervision.
Physical, Mental And Environmental Demands
− Be able to perform job functions with attention to detail, with efficiency and under time constraints.
− Requires physical mobility and stamina, be able to work in a standing position for your shift.
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
− Be able to operate equipment as needed and required by position.
− Able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience And Basic Expectations
− High School Diploma or GED preferred.
− Customer service skills and communication.
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fast-paced environment.
A Breakfast Attendant assures the highest possible level of guest satisfaction by preparing and serving breakfast for the guests of the hotel. Strives to be a customer champion by giving excellent service, being attentive to guest needs and maintaining brand standards.
Duties And Responsibilities
− Able to work a flexible schedule and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Ability to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
− Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
− Promote positive guest relations by greeting guests in a pleasant and courteous manner; provides guests with information regarding local attractions and venues.
− Prepare and display breakfast items according to brand standards in a timely manner.
− Restock and replenish food items as needed during breakfast hours.
− Provide a clean, sanitary and inviting breakfast area for the guest. Bus and clean tables as needed using proper sanitization methods. Sweep floors as needed.
− Ensure proper food handling techniques and procedures are always practiced. Maintain a Food Handlers Certificate.
− Check food item quantities on a daily basis and communicate shortages without delay.
− Take biweekly inventory of all breakfast items and compare with hotel forecast to ensure proper stock. Assist management in ordering breakfast supplies.
− Receive and responds to guest comments and suggestions and pass these to the property management.
− Properly clean the breakfast area after closing.
− Follow the kitchen training standards for all kitchen duties and adhere to the cleaning checklists.
− Follow established health and safety procedures for using cleaning chemicals and equipment.
− Maintain a clean, safe, and hazard-free work environment by following safety and security protocols and complying with hotel policies and procedures.
− Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.
− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
− Follow supervisor directions and work independently with minimal supervision.
Physical, Mental And Environmental Demands
− Be able to perform job functions with attention to detail, with efficiency and under time constraints.
− Requires physical mobility and stamina, be able to work in a standing position for your shift.
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
− Be able to operate equipment as needed and required by position.
− Able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience And Basic Expectations
− High School Diploma or GED preferred.
− Customer service skills and communication.
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fast-paced environment.