What are the responsibilities and job description for the Front Desk Agent / Night Auditor position at Holiday Inn Virginia Beach - Norfolk Hotel &...?
Position Overview
We are seeking reliable, customer-focused individuals to join our team as Front Desk Agents and Night Auditors. This role is responsible for providing outstanding guest service, managing reservations, and ensuring smooth daily operations at the front desk.
Night Auditors will also be responsible for overnight operations, including balancing daily transactions and preparing reports.
Key Responsibilities
Front Desk Agent Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Manage reservations, cancellations, and room assignments
- Handle guest inquiries, requests, and concerns
- Answer phone calls and provide hotel information
- Maintain accurate records in the property management system
Night Auditor Duties (Overnight Shift):
- Perform end-of-day accounting and audit procedures
- Balance and reconcile daily financial transactions
- Prepare and distribute daily reports
- Ensure the safety and security of the property overnight
- Assist late-night guest check-ins/requests
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer skills (experience with hotel systems a plus)
- Availability to work flexible schedules, including weekends and holidays
- For Night Audit: ability to work overnight shifts (11 PM – 7 AM typical)
What We Offer
- Competitive pay
- Employee hotel discounts (IHG benefits, if applicable)
- Opportunities for growth and development
- Supportive team environment
Pay: From $15.00 per hour
Work Location: In person
Salary : $15