What are the responsibilities and job description for the Front Desk position at Holiday Inn Manitowoc?
Job Overview
We are seeking a professional and organized Front Desk Agent to serve as the first point of contact for our guests and visitors. This role involves managing front desk operations and providing exceptional customer service. The ideal candidate will possess strong communication, computer, and customer service skills.
Responsibilities
- Greet guests warmly, ensuring a positive first impression
- Manage multi-line phone systems, handle inquiries, and direct calls appropriately
- Make reservations
- Complete daily check outs
- Provide excellent customer service
Qualifications
- Proven experience in office management, clerical work, or administrative support roles
- Strong computer literacy
- Experience with multi-line phone systems and customer service environments
- Excellent organizational skills with the ability to prioritize tasks effectively
- Strong typing skills and attention to detail data entry tasks
- Demonstrated professionalism with excellent phone etiquette and customer support skills
This role is vital in ensuring smooth front desk operations while supporting overall office efficiency. We welcome candidates who are proactive, detail-oriented, and committed to delivering outstanding service.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Work Location: In person
Salary : $15 - $18