Hotel Night Auditor

Job Overview

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift, balancing guest relations with administrative accuracy to uphold our high standards of service. Your multilingual skills and hotel management experience will contribute to creating a welcoming environment for diverse guests, ensuring their safety and satisfaction throughout the night. This paid position offers an exciting opportunity to develop your hospitality expertise while maintaining the smooth functioning of our property during off-peak hours.

Duties

• Conduct nightly audits of all hotel transactions using property management systems (PMS) such as HotelKey, ensuring accuracy in billing, reservations, and guest accounts
• Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest inquiries with professionalism and warmth
• Respond promptly to guest requests and resolve issues using customer service problem-solving skills, maintaining positive guest relations
• Monitor hotel security through CCTV surveillance and perform routine safety checks in accordance with hotel emergency procedures
• Handle multi-line phone systems to answer inquiries, make reservations, and communicate with guests and staff effectively using phone etiquette
• Prepare detailed shift reports, incident logs, and financial summaries for management review
• Assist with reservation management by updating guest information and coordinating with hospitality reservation systems

Experience

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Familiarity with property management systems (PMS), especially OPERA or similar platforms
• Strong customer service skills with the ability to handle guest concerns efficiently and courteously
• Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively
• Knowledge of hotel emergency procedures and security protocols to ensure guest safety at all times
• Previous night audit experience is preferred but not required; training will be provided for the right candidate
• Excellent communication skills, including phone communication and multi-line phone system operation

Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We are committed to supporting your growth in a vibrant environment that values energetic professionals dedicated to delivering exceptional guest experiences.

Pay: $13.00 - $15.00 per hour

Work Location: In person

Benefits:

Salary : $13 - $15