Hotel Assistant General Manager - Lebanon PA

Job Overview
The Bridgewater Hotel Group is seeking an experienced Hotel Assistant General Manager for one of our IHG property. The Assistant General Manager fills a key leadership role with the primary responsibility for achieving the maximum long-range profitability of the hotel by providing optimum guest services, leading high levels of associate engagement, executing aggressive sales and marketing strategies, and maximizing profits through cost containment.

This is a full-time position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance based increases, bonus eligibility and more.

Duties

• Supervise work at all levels and set clear objectives
• Assist in the training, coaching and support of employees and department heads of the properties.
• Monitor quality assurance scores and guest feedback; communicate and train property employees accordingly.
• Complete projects and assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans as needed.
• Other actions/duties as specified by the management.

Required Skills and Experience

• A minimum of five years’ experience as an Front Office Manager and Front Desk agent.
• Highly energetic and motivated individual.
• Excellent interpersonal and communication skills with a strong customer/client focus.
• Knowledge/Experience in Hotel Sales
• Self-Starter with ability to work independently and as a team.
• Strong problem-solving skills.
• Excellent written communication skills.
• Ability to work in a fast-paced, high pressure environment.
• Results driven focus and ability to work through to completion in a timely manner.
• Adaptable to change.
• Exceptional organizational skills.
• Monitor quality assurance scores and guest feedback; communicate and train property employees accordingly.
• Complete projects and assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans as needed.
• Other actions/duties as specified by the management.
• Supervise work at all levels and set clear objectives

Requirements

• Proven experience in hotel management or hospitality management roles with supervising responsibilities
• Strong knowledge of revenue management, budgeting, and financial oversight within the hospitality industry
• Exceptional customer service skills with a focus on guest satisfaction and guest relations
• Leadership qualities with the ability to motivate and manage diverse teams effectively
• Experience with front desk operations, including handling multi-line phone systems and night audit procedures
• Bilingual or multilingual skills are preferred to better serve an international clientele
• Excellent communication skills with professional phone etiquette
• Knowledge of human resources practices related to staffing, training, and employee development
• Hospitality industry certifications or relevant educational background are advantageous
• Ability to adapt quickly in a fast-paced environment while maintaining professionalism
• Results driven focus and ability to work through to completion in a timely manner.
• Adaptable to change.
• Exceptional organizational skills.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel Manager: 2 years (Required)

Ability to Commute:

• Lebanon, PA 17042 (Required)

Work Location: In person