What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
We are looking for a Front Desk Agent to join our team. The successful candidate will be responsible for providing excellent customer service, answering phones. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to multitask in a fast-paced environment. This is an excellent opportunity for someone who is looking to gain experience in the hospitality industry.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Answer phones and direct calls to the appropriate person or department.
- Maintain a neat and organized front desk area.
- Provide accurate information about the hotel services, amenities, and local attractions.
- Take reservations and process payments for guests.
- Handle guest complaints in a professional manner.
- Perform administrative tasks such as filing, typing, copying, scanning, etc.
Qualifications
- Customer service experience in a hospitality setting
- Proficiency in front desk operations and guest services
- Strong communication skills with a focus on phone etiquette
- Ability to handle multi-line phone systems efficiently
- Previous experience in a hotel environment is preferred
- Knowledge of hospitality management practices and guest relations
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
Work Location: In person
Salary : $16 - $18