What are the responsibilities and job description for the Front Desk (Evening or Night Audit) PT position at Holiday Inn Express West?
Job Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have excellent customer service skills and be the first point of contact for guests at our hotel.
Duties
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out of the hotel efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements
- Previous experience in a hotel or resort setting is preferred
- Strong customer service and communication skills
- Proficiency in multilingual communication is a plus
- Familiarity with hotel management software is advantageous
Schedule:
- 8 hour shift
- Evening Shift- 3pm to 11pm Tues-Thurs
- Night Audit- 11pm to 7am Mon & Tues
- Holidays
Pay: $13.00 - $14.00 per hour
Work Location: In person
Salary : $13 - $14