What are the responsibilities and job description for the Hotel Front Desk Clerk position at Motel 8 - Laramie?
Motel 8 - Laramie is hiring for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This position works the hours of 3pm to 11pm 3 shifts per week. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Skills
- Basic computer knowledge
- Must be prepared to work 3:00pm to 11:00pm shifts every week
- Customer service attitude
- Excellent communication and organizational skills
- Prior front desk or office experience a plus, but we are willing to train the right candidate
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- Paid time off
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Laramie, WY 82070 (Required)
Ability to Relocate:
- Laramie, WY 82070: Relocate before starting work (Required)
Work Location: In person
Salary : $13