What are the responsibilities and job description for the Hotel Front Desk Manager position at Holiday Inn Express Tampa - Brandon by IHG?
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Compensation:
Responsibilities:
Qualifications:
About Company
$17 hourly
Responsibilities:
- Lead operations at the front desk and make sure guests have an exceptional stay
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Generate occupancy reports and compile financial information for the general manager
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Qualifications:
- Have superb communication skills, management skills, and multitasking skills
- High school diploma or equivalent certification required (GED)
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- Hospitality experience of at least 1 year is required for this role
About Company
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.
Salary : $17