Front Desk Clerk

Job Overview

Holiday Inn Express & Suites in Alva is seeking a dependable, friendly, and professional Front Desk Agent. This position is scheduled for up to 5 days per week and involves assisting guests throughout their stay while supporting the hotel’s daily front-office operations.

The ideal candidate will have strong customer-service skills, communicate professionally, and remain calm and organized in a busy environment.
Responsibilities

• Welcome guests and provide friendly, professional service
• Complete guest check-ins and checkouts accurately
• Process reservations, payments, deposits, and refunds
• Answer telephone calls and respond to guest questions
• Assist guests with hotel information and local recommendations
• Resolve guest concerns or promptly notify management
• Maintain accurate guest accounts and reservation records
• Communicate guest requests to housekeeping and maintenance
• Monitor the lobby and front-desk area
• Follow hotel procedures for cash handling, credit cards, and guest privacy
• Complete shift reports and communicate important information to the next shift
• Maintain a clean and organized front-desk workspace
• Perform additional duties assigned by management

Qualifications

• Must be dependable, punctual, and professional
• Strong customer-service and communication skills
• Basic computer and typing skills
• Ability to multitask and remain organized
• Ability to work independently
• Comfortable handling payments and confidential guest information
• Previous hotel or customer-service experience is preferred but not required
• Must be available for the assigned three-day schedule
• Weekend and holiday availability may be required

We are looking for someone who enjoys helping people and understands the importance of creating a positive first impression. Reliability, professionalism, attention to detail, and a welcoming attitude are essential for this position.

Pay: $9.00 - $11.00 per hour

Work Location: In person

Benefits:

Salary : $9 - $11