What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express & Suites?
Company Overview
Join a dynamic hospitality team dedicated to providing welcoming and memorable experiences for every guest. Our organization prides itself on delivering exceptional service across diverse destinations, fostering a vibrant and guest-focused environment.
Job Overview
We are seeking an energetic and detail-oriented Front Desk Associate to be the welcoming face of our establishment. In this role, you will manage guest interactions, handle reservations, and ensure smooth operations at the front desk. Your enthusiasm and professionalism will contribute to creating a positive experience for all visitors.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently
- Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
- Maintain accurate reservation records and update guest information promptly
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Coordinate with housekeeping and maintenance teams to address guest needs swiftly
- Support night audit procedures by reconciling daily transactions and ensuring financial accuracy
Requirements
- Proven experience in hospitality management or hotel front desk operations
- Strong customer service skills with the ability to handle multiple tasks simultaneously
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Excellent communication skills, including phone etiquette and guest relations expertise
- Previous hotel experience is a plus
- Position is 2pm to 10pm and weekends with some rotating days
Join us to be part of a vibrant team that values hospitality excellence! Your enthusiasm and dedication will help create memorable stays for our guests while advancing your career in the hospitality industry.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $15