What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with night audit duties as needed
Requirements:
- Previous experience in a front desk or customer service role preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and customer service skills
- Familiarity with hotel operations and procedures
- Proficient in using phone systems and computer software
- Ability to handle cash transactions accurately
- Attention to detail and problem-solving skills
At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. As a member of our team, you will have the opportunity to provide exceptional customer service and create a positive experience for our guests. We offer competitive pay, training opportunities, and a supportive work environment. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Please note that this is not an overnight position. The Front Desk Agent will be scheduled for various shifts within the hotel's operating hours.
Job Type: Part-time
Pay: From $11.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $11
