Assistant General Manager (10am - 6pm)

Primary Responsibilities:

• Maintains personal contact with guests and with clients and the community organizations.
• Maintains product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
• Assists in reviewing accounting and management reports.
• Compares actual performance to planned performance, identifies variances, and initiates corrective action.
• Ensures adequate resources are maintained to maximize employee performance.
• Ensures all positions are filled with qualified personnel.
• Ensures established procedures are followed for employment/termination of staff.
• Maintains procedures for orientation, training, and development.
• Maintains established procedures for the periodic appraisal of all personnel.
• Assists in reviewing and approving work schedules.
• Assists in monitoring and maintaining procedures for control of supplies, keys, money, and credit.
• Assists in monitoring and maintaining procedures for the safety of guests and personnel.
• Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire systems, and elevators.
• Inspects guest rooms to ensure all rooms are up to cleanliness standards.
• Trained and proficient in all departments: including maintenance, laundry, housekeeping, kitchen, banquet, bartending, set-up, and guest services.
• Possesses a valid driver's license and be able to run hotel-related errands.