Front Desk Receptionist

Job Summary

We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your positive attitude and organizational skills will help create a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a dynamic team.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
• Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
• Handle incoming correspondence, including emails, mail, and packages, with accuracy and timeliness
• Maintain front desk appearance, ensuring it is tidy, organized, and inviting at all times
• Support office management tasks such as scheduling appointments and managing calendars using Microsoft Office tools
• Perform data entry and maintain spreadsheets to track visitor logs, appointments, and other administrative records
• Assist with clerical duties including proofreading documents, managing filing systems, and supporting team members with various administrative needs

Core Responsibilities

• Guest Services: Greet guests warmly, handle check-ins and check-outs, issue room keys, and assign specific rooms based on requests.
• Reservations & Communications: Manage new bookings, answer phone calls promptly, direct inquiries to the right departments, and record messages.
• Financial Transactions: Process payments via cash, credit cards, or checks, compute bills, and balance cash drawers at the end of a shift.
• Problem Solving: Handle guest complaints or special requests politely and professionally while remaining calm under pressure.
• Department Coordination: Communicate with housekeeping and maintenance teams to verify room readiness and report maintenance issues.
• Local Guidance: Share information about hotel amenities, local dining, attractions, and transport options.

Key Requirements & Skills

• Education: High school diploma or equivalent.
• Experience: Prior customer service or hospitality experience is strongly preferred.
• Technical Skills: Familiarity with hotel Property Management Systems (PMS) like Opera, Cloudbeds, or RoomKeyPMS, plus basic computer literacy.
• Soft Skills: Exceptional verbal communication, active listening, patience, multitasking, and a friendly demeanor.
• Physical Requirements: Ability to stand for long periods and maintain a professional appearance.

Pay: $12.00 - $14.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $12 - $14