What are the responsibilities and job description for the Front Desk Representative position at Holiday Inn Express & Suites Sheldon Iowa?
Holiday Inn Express & Suites Sheldon, Iowa is seeking a professional and highly motivated individual for a Front Desk position. We are seeking someone dependable, with great customer service skills who enjoys interacting with people. Shifts required are 3pm-11pm Approximately 1-2 days per week, and every other weekend 7am-3pm. More hours if available to cross train We are very flexible with scheduling. Every other weekend is required as well as some holidays. Holidays are on a rotating basis.
Front Desk Agent Primary Responsibilities:
- Greet and welcome guests upon arrival in accordance with hotel standards.
- Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Check identification and ensure that credentials provided are accurate and valid.
- Register guests into the computer system, verifying reservation, contact details, and credit information.
- Assign rooms to guests and make room keys.
- Make and confirm reservations, including creating walk-in reservations.
- Answer phone and guest questions, particularly pertaining to hotel services, guest registration, travel directions; and/or making recommendations regarding shopping, dining, entertainment or local attractions.
- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Generate bills, collect payments, and make change for guests, while maintaining a house bank and making deposits; accurately reporting of receipts daily.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Record guest comments or complaints, referring guests to manager as necessary.
- Assist with other duties as assigned such as general cleaning.
- Finishing any laundry for each day. There will almost ALWAYS be laundry.
Requires good communication skills, both verbal and written.
Must be able to speak, read, write and understand English. Bilingual a plus!
Must possess basic computer skills and basic computational ability.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $15