Front Desk Associate

Location: Marquette, MI, 49855

Job Description

We are seeking a friendly and professional Front Desk Associate to join our team in Marquette, MI. The ideal candidate will have experience as a Hotel Front Desk Attendant and possess excellent customer service skills. You will be the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out process.

Responsibilities

• Greet and welcome guests upon arrival with a positive and helpful attitude.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of reservations and guest information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and maintain cash drawer with accuracy.
• Provide information about hotel services, local attractions, and directions.
• Ensure the front desk area is clean, organized, and presentable at all times.

Qualifications

• Previous experience as a Hotel Front Desk Attendant or similar role preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient with hotel management software and basic computer skills.
• Ability to remain calm and professional in a fast-paced environment.
• Flexible availability, including weekends and holidays.

How to Apply

If you are passionate about hospitality and enjoy working with people, please submit your application to join our team as a Front Desk Associate in Marquette, MI.