What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Jacksonville North-Fernandina by IHG– Yulee, FL?
Front Desk Agent (Evening Shifts & Night Audit Shifts)
We are seeking an experienced and professional Front Desk Agent to join our team on a full-time basis, supporting operations during Evening Shifts (3:00 PM – 11:00 PM), and Night Audit Shifts (11:00 PM-7:00 AM) 4 to 5 shifts a week.
This role is ideal for a candidate who is well-versed in hotel front desk operations, comfortable working with hotel systems, and committed to delivering excellent guest service.
Key Responsibilities
- Greet guests and manage check-in and check-out processes efficiently and professionally.
- Answer phones, manage reservations, and respond to guest inquiries.
- Provide excellent customer service and resolve guest concerns in a timely manner.
- Maintain a clean, organized, and professional front desk and lobby area.
Systems & Operational Responsibilities
- Operate within hotel Property Management Systems (PMS).
- Manage reservations, room assignments, and guest profiles accurately.
- Process payments, post charges, and maintain accurate guest folios.
- Handle Corporate Lodging (CLC) reservations and billing (preferred).
- Understand rate plans and assist with walk-in sales and upselling opportunities.
Qualifications
- Prior hotel front desk experience required.
- Strong working knowledge of hotel operations and guest service standards.
- Experience with PMS systems and hotel software.
- Familiarity with CLC or direct billing accounts preferred.
- Excellent communication and customer service skills.
- Strong attention to detail and accuracy.
- Reliable, punctual, and able to work independently.
Schedule
- Full-time position
- Must be available for evening shifts and night audit shifts ( 3:00 PM – 11:00 PM/11:00 PM-7:00 AM)
- Weekend availability required
Additional Information
This position requires a team member who is dependable, professional, and capable of managing front desk responsibilities with minimal supervision. The ideal candidate takes pride in accuracy, organization, and delivering a positive guest experience.
Pay: From $16.00 per hour
Benefits:
- Employee discount
Experience:
- Hotel: 5 years (Required)
- Front Desk: 3 years (Required)
Work Location: In person
Salary : $16