General Manager - Holiday Inn Express & Suites Hood River

Position Summary:

Responsible for directing and overseeing all operational activities for housekeeping, front office, sales, catering and accounting to maximize revenue and deliver a positive experience and exceptional customer service.

Essential Functions:

• Provide exceptional customer service to all guests.
• Work with Management Company on any implementation of reports, controls, etc.
• Develop management and staff programs to increase guest satisfaction.
• Maintain product and service standards.
• Oversee and approve all sales and marketing activities, including public relations, advertising, promotions and web design.
• Ensure overall profit, service and employee satisfaction goals are met or exceeded.
• Work closely with the food & beverage team to ensure continued exceptional guest experience.
• Select, train, supervise, develop, discipline and counsel managers and key employees.
• Conduct performance evaluations for managers and key employees.
• Support managers in implementing procedures, service standards, goal setting and execution of daily duties.
• Develop and approve annual budget and capital expenditure plans, defining and directing changes, as necessary.
• Communicate with property owners regarding results and alignment of strategic plans.
• Ensure that the property and its inventories are always in the best of conditions.
• Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest/customer relations and safety are followed.
• Aggressively reduce accidents, and minimize workers’ compensation and unemployment claims and resulting costs.
• Facilitate property meetings.
• Participate in appropriate industry related community and state organizations.
• Speak with and respond to guests regarding service challenges.

Additional Responsibilities:

• Keep work area neat and organized.

• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

Qualifications:

• Minimum of five years of management experience in the hospitality field. College degree a plus.
• Must have solid decision-making, organization, and interpersonal skills.
• Computer skills required, familiar with Microsoft Office and experience with hotel information systems.
• Knowledge and understanding of industry operations and departmental interdependencies.
• Excellent verbal communication skills are required.
• Ability to thrive in a fast-paced, multi-tasking, hands-on environment.
• Develop and maintain effective working relationships with owners.
• Prioritize structure and complete tasks in support of the properties goals and objectives.

• Possession of government required licenses or certificates.

Physical Requirements:

3-6 hours

Sitting

Standing/Walking

Reaching

Grasping

1-3 hours

Pushing/Pulling

Crouching/Bending/Stooping

Up to 1 hour

Lifting/Carrying (up to 30 lbs.)

Climbing Stairs

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person

Salary : $70,000