Night Auditor/Front Desk Agent (PT)

Holiday Inn Express Henderson is seeking dynamic and outgoing candidates for the position of Part-time night auditor/front desk agent. Must be computer savvy and an exceptional multi-tasker and problem solver who has a passion for creating truly memorable guest experiences. We are seeking a part-time candidate, flexible schedule with weekend and holiday availability a must that can cover shifts on short notice including the occasional overnight. Please respond to this posting with a resume. Position's responsibilities include but are not limited to:

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Thank guests with genuine appreciation and provide a caring farewell.
• Process all guest check-ins by confirming reservations, assigning room, and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.

PHYSICAL REQUIREMENTS

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stopping The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $18