What are the responsibilities and job description for the Front Desk Receptionist- Evening shift position at Holiday Inn Express & Suites Edinburg?
This is for shift 3pm to 11pm
At Holiday Inn Express and Suites, we are dedicated to providing exceptional hospitality experiences that welcome guests with warmth and professionalism. Our commitment to true hospitality for good ensures every visitor feels valued and cared for from the moment they arrive.
Job Summary
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our hotel. In this vital role, you will manage guest interactions, handle administrative tasks, and ensure smooth front desk operations. Your enthusiasm, organizational skills, and customer service expertise will help create memorable stays for our guests while supporting daily office functions.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Answer multi-line phone systems promptly, directing calls accurately and professionally
- Manage reservations, cancellations, and guest requests with attention to detail
- Manage PMS system
- Maintain organized filing systems, data entry records, and manage office correspondence
- Handle card payment system and handle cash
- Handle clerical tasks such as proofreading documents, managing calendars, and scheduling appointments
- Provide excellent customer support by addressing inquiries, resolving issues, and ensuring guest satisfaction
- Maintain a professional appearance and uphold phone etiquette standards at all times
Experience
- Previous office or administrative experience in a customer-facing environment is preferred
- Familiarity with front desk operations in hospitality or medical/dental settings is a plus
- Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
- Experience with multi-line phone systems and data entry tasks is highly desirable
- Bilingual abilities are a valuable asset for communicating with diverse guests and team members
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
- Demonstrated customer service skills with a friendly demeanor and professional attitude
Join us at Holiday Inn Express and Suites to be part of a vibrant team dedicated to delivering outstanding guest experiences. Your energy, attention to detail, and passion for service will help us create welcoming environments where every guest feels at home!
Benefits:
- Employee discount
- Paid time off
- Health Insurance
Work Location: In person
Pay: $11.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $11