What are the responsibilities and job description for the Front Desk Staff position at Holiday Inn Express & Suites - Dubuque West?
A Front Desk Agent at Holiday Inn Express & Suites is the primary point of contact for guests, responsible for providing "True Hospitality" through exceptional service and efficient administrative support.
Core Responsibilities
- Guest Service: Provide a warm welcome, manage check-ins/outs, and handle guest inquiries or complaints with a positive attitude.
- Reservations & Billing: Create and manage bookings, process cash and credit transactions, and ensure accurate guest records in the Property Management System (PMS).
- Brand Loyalty: Promote the IHG One Rewards program by acknowledging members and enrolling new guests.
- Operational Support: Coordinate with housekeeping and maintenance for room readiness, manage the front desk bank, and keep the lobby area clean and organized.
- Local Expertise: Act as a source of local knowledge, providing directions and recommendations for nearby attractions and dining.
Qualifications
- Education: High school diploma or equivalent preferred.
- Experience: Prior customer service or hospitality experience is beneficial but often not required for entry-level roles.
- Skills: Strong communication, basic math, and computer literacy.
- Availability: Ability to work flexible shifts, including nights, weekends, and holidays.
- Physical Requirements: Ability to stand for an entire 8-hour shift if needed and lift up to 25–50 pounds.
Benefits Often Included
- Competitive hourly pay (Based on Experience).
- Holiday Pay
- Employee discounts at IHG hotels worldwide.
Salary : $15 - $16