What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Corinth by IHG?
Job Title: Front Desk Agent
Location: Holiday Inn Express & Suites Corinth by IHG
Job Description
Holiday Inn Express & Suites Corinth by IHG, is seeking friendly and customer-focused Front Desk Agents to join our team. As the first point of contact for our guests, you will play a critical role in creating a warm and welcoming environment, ensuring guests have a seamless check-in and check-out experience, and providing outstanding service throughout their stay. If you have a passion for hospitality and enjoy interacting with people, we’d love to have you join our team!
Responsibilities
- Guest Check-In/Check-Out: Efficiently handle the check-in and check-out process, ensuring accuracy and maintaining a welcoming attitude.
- Customer Service: Assist guests with inquiries, directions, and recommendations for local attractions; respond promptly to any guest needs or concerns to enhance their stay.
- Reservations Management: Process reservations, cancellations, and modifications, maximizing room occupancy and availability.
- Billing & Payments: Accurately process payments, handle cash, and ensure that all guest charges are correctly recorded.
- Communication: Collaborate with housekeeping, maintenance, and management to ensure smooth operations and promptly address guest requests.
- Maintain Lobby & Front Desk Area: Keep the front desk and lobby area clean, organized, and welcoming for guests.
- Brand Standards & Policies: Uphold Hilton brand standards, policies, and procedures to ensure guest satisfaction and maintain the hotel’s reputation.
Qualifications
- Experience: Prior experience in a hotel or customer service role preferred; experience with Hilton or similar hotel brands is a plus.
- Skills: Strong communication, interpersonal, and problem-solving skills.
- Guest-Focused: Friendly, professional, and committed to providing an exceptional guest experience.
- Tech-Savvy: Proficiency in front desk software, Microsoft Office, and the ability to quickly learn hotel management systems.
- Detail-Oriented: Ability to handle multiple tasks efficiently while maintaining attention to detail.
What We Offer
- Competitive hourly wage
- IHG Team Member Travel Program discounts
- Opportunities for career growth within IHG and Baron Hospitality’s network
- Supportive and team-oriented work environment
If you are enthusiastic about providing excellent guest service and enjoy being a part of a dedicated team, apply now to join our team at Holiday Inn Express & Suites Corinth by IHG. We look forward to welcoming you!
Baron Hospitality is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Ability to Commute:
- Corinth, MS 38835 (Required)
Ability to Relocate:
- Corinth, MS 38835: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13