Housekeeping Manager

Position Summary

The Housekeeping Manager is responsible for leading all housekeeping operations in accordance with IHG brand standards, including IHG Way of Clean and Quality Assurance requirements. This is a hands-on leadership role that requires active participation in daily operations. The Housekeeping Manager must be willing and able to clean guest rooms when needed due to staffing levels or operational demand.

Key ResponsibilitiesIHG Brand Standards & Quality

• Ensure full compliance with IHG Way of Clean, Brand Standards, and QA expectations.
• Maintain guest rooms and public areas to meet or exceed IHG cleanliness, condition, and safety standards.
• Prepare for, lead, and support IHG Quality Assurance (QA) inspections.
• Implement corrective action plans following QA results or internal audits.
• Ensure proper documentation, training, and execution of IHG cleanliness protocols.

Hands-On Room Cleaning

• Clean guest rooms daily as needed based on staffing levels and occupancy.
• May be required to clean up to 16 rooms per day, including check-outs, stayovers, and deep cleans.
• Perform and assist with room inspections to ensure compliance with IHG standards.
• Support housekeeping staff during high occupancy, call-outs, and peak demand periods.

Leadership & Team Management

• Supervise, train, coach, and evaluate housekeeping staff, including room attendants, inspectors, and laundry staff.
• Train team members on IHG Way of Clean procedures, brand standards, and safety requirements.
• Lead daily stand-up meetings and communicate expectations clearly.
• Foster accountability, teamwork, and a culture of cleanliness and guest satisfaction.

Scheduling & Labor Control

• Create and manage weekly housekeeping schedules aligned with occupancy, forecast, and labor budgets.
• Monitor productivity standards and adjust staffing as needed.
• Approve timecards, manage overtime, and ensure payroll accuracy.

Inventory, Linen & Supplies

• Manage housekeeping inventory, including linens, terry, guest amenities, chemicals, and equipment.
• Maintain proper par levels and control linen loss.
• Ensure correct storage, labeling, and safe use of cleaning chemicals in compliance with IHG standards and OSHA requirements.
• Place orders and track usage to stay within budget.

Laundry & Public Area Oversight

• Oversee daily laundry operations to ensure linens meet IHG cleanliness standards.
• Ensure public areas, back-of-house, laundry rooms, and storage areas are clean, organized, and inspection-ready.

Guest Service & Communication

• Respond promptly and professionally to guest concerns related to cleanliness or room condition.
• Coordinate closely with the Front Desk and Maintenance teams to ensure room readiness and quick resolution of issues.
• Support service recovery efforts when needed.

Qualifications & Experience

• Minimum 2 years of hotel housekeeping experience required.
• At least 1 year of housekeeping supervisory or management experience required.
• Previous experience with IHG brands (Holiday Inn Express, Holiday Inn, or similar) strongly preferred.
• Working knowledge of IHG Way of Clean and QA standards preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Physically able to perform housekeeping duties, including cleaning rooms.

Skills & Competencies

• Strong understanding of IHG brand standards and cleanliness expectations
• Hands-on, working-manager mentality
• Strong leadership, organization, and communication skills
• Attention to detail and quality control focus
• Ability to perform in a fast-paced, high-accountability environment

Physical & Work Requirements

• Ability to stand, walk, bend, lift, push carts, and perform repetitive tasks.
• Must be able to clean guest rooms and lift housekeeping supplies as required.
• Exposure to cleaning chemicals and laundry equipment.

Performance Expectations

• Maintain QA readiness at all times.
• Ensure rooms are guest-ready on time, every day.
• Lead by example through active participation in daily housekeeping operations.
• Support hotel performance goals related to cleanliness, guest satisfaction, and brand compliance.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $13