Front Desk Associate

Job Title: Front Desk Associate

The Holiday Inn Express Rochelle is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do.

Job Summary

The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service.

Responsibilities

• Greet and assist guests in a professional and courteous manner
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, cancellations, and modifications
• Respond to guest inquiries via phone, email, and in person
• Provide information about hotel amenities, services, and local attractions
• Process payments and maintain accurate billing records
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Maintain a clean and organized front desk and lobby area
• Act as Manager on Duty in the absence of supervisory staff
• Follow all safety, security, and confidentiality protocols
• Perform additional duties as assigned

Skills & Qualifications

• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic math and computer literacy
• Customer service experience preferred
• High school diploma or equivalent required
• Flexibility to work evenings, weekends, and holidays

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $15 - $17