What are the responsibilities and job description for the Front Desk Receptionist position at Holiday Inn Express Nampa- Idaho Center?
Weekend availability is a must. Can work part time or full time but has to work Saturday and Sunday from 7am to 3pm.
The front desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great day.
DUTIES AND RESPONSIBILITIES
- Welcome guest in a friendly, prompt and professional manner recognizing IHG Rewards Club Member and also returning guests.
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guests calls, messages, requests, questions and concerns
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Life insurance
- Paid time off
- Referral program
Work Location: In person
Salary : $16