What are the responsibilities and job description for the Front Desk / Receptionist position at Excelsia AMM?
About Us
At Excelsia Injury Care we provide management services to a host of healthcare companies
throughout Maryland, Delaware, Virginia, Pennsylvania, and Missouri which furnishes
high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The
healthcare companies we manage, and service offer an extensive slate of office-based
diagnostic, surgical and rehabilitation services, provided by compassionate and skilled
professionals who medically manage each patient from evaluation through treatment to ensure
patients have the best achievable outcomes. Our healthcare companies are leaders in care
delivery for personal injury and worker’s compensation patients and have a proven track record
of returning patients to their highest level of activity as quickly as possible. We are devoted to
furnishing highly competent and timely services in compliance with all applicable legal,
regulatory, and ethical standards; a commitment to doing things right. We strive to be a good
corporate citizen and integrate ESG (environmental, social and governance) considerations
within our Enterprise business practices. Our mission is to benefit the healthcare companies we
serve, as well as all our collective employees, and communities.
Job Duties
- Calling new patients
- Scheduling appointments
- Maintaining patient communication
- Handling emails
Minimum Requirements
● High School diploma or GED equivalent
● Must speak Spanish
Additional Skills/Competencies
● Excellent verbal and written communication skills
● Knowledge of computer applications, including Windows, Outlook, and Microsoft Office
● Problem solving and organizational skills.
● Typing – 50 WPM
● Ability to effectively interact with doctors, attorneys, patients, and co-workers.
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at
waist, working in kneeling position, climbing stairs, climbing ladders, working with arms
extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia Injury care is an equal opportunity employer. We commit to a policy of
nondiscrimination and equal opportunity for all employees and qualified applicants without
regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age,
national origin, or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.