Front Desk Agent

Parttime-fulltime hours

Key Responsibilities

• Check-In and Check-Out: The front desk is responsible for efficiently managing the check-in and check-out processes. This includes verifying reservations, processing payments, and providing guests with room keys. 2
• Guest Interaction: Front desk agents greet guests upon arrival, setting a positive tone for their stay. They assist with inquiries about hotel amenities, local attractions, and provide recommendations for dining and activities. 2
• Reservation Management: Front desk staff handle incoming reservations through various channels, ensuring accurate data entry and maintaining an organized reservation system to prevent overbooking. 1
• Problem Resolution: They address guest complaints and issues, striving to resolve them promptly to enhance guest satisfaction. This includes coordinating with other departments, such as housekeeping and maintenance, to meet guest needs. 2
• Payment Processing: Front desk agents manage various forms of payment, ensuring accurate billing and maintaining records of all financial transactions. 1
• Room Assignments: They allocate rooms based on guest preferences and hotel policies, ensuring that special requests are met whenever possible. 1
• Communication: Front desk staff serve as the primary point of contact for guests, effectively communicating important information about the hotel and local area. 2
• 5 Sources

Skills Required

• Customer Service: Excellent interpersonal skills are essential for creating a welcoming environment and ensuring a pleasant guest experience. 2
• Problem-Solving: The ability to handle unexpected situations and resolve guest complaints effectively is crucial. 2
• Organizational Skills: Front desk agents must manage multiple tasks simultaneously, from handling reservations to addressing guest inquiries. 1
• Technical Proficiency: Familiarity with hotel management software and booking systems is important for efficient operations. 1
• 4 Sources

ConclusionThe front desk is the heart of hotel operations, serving as the first and last point of contact for guests. By effectively managing their duties, front desk staff contribute significantly to guest satisfaction and the overall success of the hotel.

Have to be able to work any shift, holidays and weekends. Looking for people who want to come in and be part of the team long-term.

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: No less than 24 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $13