What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express and Suites?
Holiday Inn Express CVG is seeking a Night Auditor (Front Desk Agent) to join our team. We are looking for team players with high energy, upbeat personality, and outstanding customer service skills!
Responsibilities:
- Exceptional guest service delivery with problem resolution ability
- Excellent communication and phone skills
- Process all guest check-ins, check-outs, room assignments, and room change/guest requests
- Answer, record, and process all guest calls, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Ability to understand and uphold hotel and brand standards and expectations
- General office up keeping and ensuring public areas are cleaned and replenished as needed
- Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- Computer skills
- Ensure night audit process is completed and checked
- Setting up breakfast
- Acting as MOD on property overnight
- Capacity to stand or walk for an extended period of time.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: No less than 24 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $17
