What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated Front Desk Agent to join our dynamic team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage various tasks efficiently in a fast-paced environment. Experience in guest services is highly desirable.
This position requires weekends.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and room assignments.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Handle guest inquiries and resolve issues promptly to maintain high levels of guest satisfaction.
- Operate multi-line phone systems with professionalism, addressing calls and messages accurately.
- Conduct night audits as required, ensuring all financial transactions are recorded correctly.
- Maintain accurate records of guest information and preferences for future visits.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while fostering a welcoming environment for all guests.
Experience
- Previous experience in hospitality is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations, including night audit procedures, is advantageous.
- Excellent phone etiquette and experience with multi-line phone systems are essential.
- A background in resort environments or similar hospitality settings is beneficial. Join our team as a Front Desk Agent where your contributions will be valued, and you will play an integral role in creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
Salary : $13
