What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express and Suites?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and efficient manner
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Attention to detail and accuracy in handling guest information
Please note that previous experience in a similar role is preferred, but not required. Training will be provided for the right candidate.
If you enjoy interacting with people, have a positive attitude, and are committed to providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Beatrice, NE 68310 (Required)
Ability to Relocate:
- Beatrice, NE 68310: Relocate before starting work (Required)
Work Location: In person
Salary : $27,965 - $36,098