What are the responsibilities and job description for the Holiday Inn Express Front Desk Agent position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests from check-in to check-out, while also handling various administrative tasks.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette while managing inquiries and reservations.
- Collaborate with other departments to ensure guest satisfaction and seamless service delivery.
Experience
- Previous experience in a front desk role or hospitality environment is preferred but not mandatory.
- Strong customer service skills with the ability to communicate effectively with guests and team members.
- Familiarity with OPERA hotel management systems is a plus but not required.
- Knowledge of hospitality management principles is beneficial for understanding guest needs and expectations.
- Ability to work flexible hours, including nights and weekends as needed to meet operational demands.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your skills in the hospitality industry!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $15 - $16
