What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express and Suites?
Core Responsibilities
- Guest Relations: Provide a warm, professional welcome, acknowledge IHG One Rewards members, and anticipate guest needs to make everyone feel at home.
- Reservations & Billing: Process bookings, handle secure payments, issue room keys, and settle bills accurately using the hotel’s property management computer system.
- Communication & Support: Answer phone inquiries, share local area knowledge, and resolve any guest complaints or concerns with empathy and professionalism.
- Department Coordination: Coordinate daily with housekeeping and maintenance teams to ensure ready rooms and swift problem resolution.
- Lobby Maintenance: Maintain a clean, organized, and welcoming front desk, lobby environment, coffee station, and public restrooms.
Qualifications & Requirements
- Education: High school diploma or equivalent qualification is required.
- Experience: Prior customer service, receptionist, or front desk experience (ideally one year in hospitality) is preferred.
- Skills: Strong interpersonal communication, basic math, computer literacy, and calm problem-solving abilities under pressure.
- Physical Requirements: Ability to stand for long periods and occasionally lift, push, or pull items weighing up to 50 lbs.
- Schedule Flexibility: Availability to work flexible shifts, including 7AM - 3PM, 3PM - 11PM, weekends, and holidays.
**Skills**
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software applications
- Attention to detail and accuracy in handling guest information
- Ability to remain calm and composed in high-pressure situations
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $13 - $14