What are the responsibilities and job description for the Front Desk Receptionist position at Holiday Inn Express and Suites?
Job Overview
We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a positive and professional experience from the moment they walk through the door. Your proactive approach, excellent organizational skills, and friendly demeanor will help maintain smooth office operations and foster a welcoming environment. This paid position offers an exciting opportunity to develop your administrative and customer service skills while supporting a dynamic team.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Wash dry and fold hotel laundry
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Experience
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Join us in creating a positive first impression for everyone who walks through our doors! This role is perfect for motivated individuals eager to grow their administrative expertise while contributing to a vibrant team environment.
Pay: $14.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Sidney, MT 59270 (Preferred)
Work Location: In person
Salary : $14 - $17